We are your thought partners, project champions, and imaginative creators.

Company Leadership:

• Advocate for visitor needs and project objectives from project initiation through implementation
• Work with Studio Leadership on organizational strategies and processes for creativity and efficiency
• Support team to develop a robust Luci portfolio: high-quality work and increasing profits, getting more work/being sought out for our work
• Support business development opportunities to effectively communicate Luci’s process, values, and capabilities. This also includes scope delineation based on project needs and estimating strategy work.
• Identify and participate in opportunities to expand Luci’s institutional knowledge of experience design, strategic museum/exhibit planning
• Coordinate and maintain open communication with Luci directors (ED, SD, CD, 2D, 3D) on Luci’s creative process, team dynamics, collaboration within and across departments

Department Leadership:

• Hire, train, and mentor Exhibit Developers: identify expertise areas, experiences, strengths, interests and where they want to learn and grow
• Understand each Luci project, scope, budget, goals, and status to be a reliable and effective resource to all team members and proactively solve problems at all levels, utilizing various resources and skill sets
• Empower Exhibit Developers to plan, manage, and execute their projects by being familiar with project scope, goals, schedule, and budget, ensuring proper resourcing for each project, and being available to support or advise on process and progress
• Consistently work to increase the knowledge and expertise of the Exhibit Development team – remain abreast of visitor experience, exhibit development trends, best practices
• Cultivate a team that also looks to increase the institutional knowledge and expertise of Luci
• Lead ongoing department meetings monthly to ensure alignment and collaboration

Department Management:

• All Exhibit Development team members report to the DED, who is accountable for allocating resources for projects and advocating for the success of all team members on all projects
• Manage department employees, communicating resourcing and loading for the department
• Identify opportunities to increase efficiency in the creative process and exhibit development work while delivering excellent creative output and meeting project goals
• Maintain a forward-looking approach that ensures identification of problems in scheduling, resourcing, or management to promptly address them with Studio Leadership
• Document and expand the library of resources and tools for the strategy department
• Provide staff solutions to operations weekly, matching people and business needs
• Provide feedback in weekly 1:1s and on an ad-hoc basis as needed
• Identify and help create proactive solutions for their teams on an ongoing basis
• Share leadership strategic objectives with their teams monthly

Project Specific:

• Support the Exhibit Development team to manage project time budgets to ensure that proper time is being aligned to scope. Support where needed in creating plans to course-correct.
• The role involves balancing the management and mentorship for the Exhibit Development team while also contributing individually to specific projects.
• Establish and manage ED team tools and standards, supporting streamlined workflow for all projects
• Process requests and assign resources and priorities
• Support the ED team in managing their tasks and deadlines
• Maintain regular communication with all Exhibit Development team members, conductingregular check-ins and ensuring they have all resources necessary to complete their work
• Guide Exhibit Developers on their projects to ensure the project meets client goals withwork output
• Coach Exhibit Developers to manage expectations and output from external designvendors, media partners, and freelancers, providing guidance and direction.
• Advocate as the voice of “the visitor/s in the experience” throughout a project’sdevelopment, to both the client and the internal design team.
• Provide guidance on content development processes and best practices, fl ag concerns,and open the door to creative pathways for project work. Work with the leadership teamto fi nd solutions that are in the best interest of the stakeholders, visitors, and the projectitself.
• Lead and facilitate team creation of all client content and visitor journey deliverables
• Identify potential problems in ED team resourcing, timing, client management, etc., and work with Leadership and team members to address them before they arise
• Maintain scope of content development work throughout the life of the project.
• Inform project schedule (to be created and maintained by Project Manager)

Salary range for this role is $120k-$140k depending on geographic location and experience.

Business Development

• Proactively build and develop a network of relevant contacts that align with Luci Creative's strategic goals.
• Represent Luci in meetings with prospective clients, partners, and stakeholders, including participation in conferences and industry events.
• Establish strong working relationships with subcontractors and partners when pitching in collaboration with other companies.
• Track, monitor and and assess relevant RFPs from various sources. 
• Develop reports to deliver analysis on what is in the pipeline, what is being pursued, and its impact on the company.
• Coordinate content across Luci's business development assets in partnership with the Executive Director of Growth & Strategy, Chief Creative Officer, and others.
• Proactively develop opportunities to represent Luci at major national and international conferences, events and thought leadership publications. 
• Utilize and manage CRM tools to systematically track all leads, from initial contact through the bidding process.
• Establish a Luci collateral portfolio that is suitably ordered and appropriately presented.

‍

Bid Strategy, Planning, and Management

• Collaborate with leadership and business development teams to develop winning strategies for new opportunities.
• Assess the feasibility and strategic alignment of potential bids with Luci's business objectives.
• Engage with potential clients during pre-bid discussions and clarifications.
• Develop bid plans, timelines, resource allocation strategies, and assign responsibilities to key stakeholders.
• Research market trends, competitors, and client requirements to inform bid development.
• Lead and coordinate the bid process, ensuring deadlines are met.
• Work with cross-functional teams (sales, marketing, finance, operations, creative, etc.) to gather input for proposals.
• Manage stakeholder and project partner engagement and alignment throughout the proposal lifecycle.
• Ensure all bid submissions comply with regulatory, contractual, and client requirements.
• Identify and mitigate risks related to pricing, delivery capabilities, and compliance.
• Act as the main point of contact for bid-related communications internally and externally.
• Manage the calendar of pitches to prioritize work and facilitate delegation within the Senior Management Team.
• Oversee the development of high-quality, compelling proposals, ensuring compliance with industry standards and internal guidelines.
• Facilitate post-pitch follow-ups, collecting feedback and conducting commercial analysis.
• Work with the Executive Director of Growth & Strategy, Managing Director, and Director of Operations to develop competitive pricing models.
• Implement a Client Relationship Management-driven workflow to track interactions with clients, advocates, suppliers, and collaborators.
• Maintain accurate records of past bids, lessons learned, and performance metrics for continuous improvement.
• Manage bid databases for easy retrieval of previous proposal content and responses.

‍

Lead Generation and Opportunity Tracking

• Identify new business opportunities through industry channels, industry-specific publications, and partner relationships. 
• Evaluate potential leads and align them with Luci's capabilities and strategic goals.
• Develop and implement processes for management reporting and data analytics (qualitative and quantitative measures of business development activities) in association with the Head of Growth as part of long-term corporate change programs
• Regularly update the leadership team on lead status, strategic fit, and next steps to ensure efficient resource allocation.

Must have skills: 

• Strong knowledge of, and interest in, the sector, with an awareness of sector trends.
• Thoughtful, self-starter with positive attitude and strong levels of motivation
• Ability to work independently and with initiative at the same time being able to collaborate as a team worker with ‘open’ approach
• Excellent written and verbal communication skills
• Ability to represent and promote Luci within the sector and build the company's reputation as a thoughtful provider of narrative design services
• Experience of networking, presenting and engaging confidently in formal and informal situations with clients from a wide range of organizational and cultural backgrounds
• Capacity to write and present ‘think pieces’ of relevance to sector and the company’s work
• Ability to build and support client relationships
• Ability to work under pressure and to strict external deadlines
• Discretion and tact in handling commercially sensitive information
• High level working competency in Adobe Creative Suite (especially InDesign) and Microsoft Office.

‍

Experience Required:

• Proven experience in business development within a design, architecture, cultural, or brand development environment.
• Track record of developing new business opportunities across the sales pipeline.
• Experience working with CRM systems, including data analytics and reporting.
• Strong knowledge and interest in the sector of Cultural and Location-Based Experiences, with an awareness of industry trends.

‍

Preferred Qualifications:

• Degree in a relevant field (communications, business, or related discipline).
• Fluency in English and one or more European or Asian/Arabic languages.
• Experience with cloud-based CRM systems such as Pipeline Deals.

‍

Salary Range

• Fully benefited position with a salary range of $70k-$85k